FREQUENTLY ASKED QUESTIONS
WHY CAN'T I PURCHASE COINS & GEMS?
On PC and MAC due to Two Factor Authentication, some cards may not be accepted in-game. In these cases, we suggest using PayPay.
WHAT IS XSOLLA LAUNCHER?
Xsolla is a Games Launcher that can be used to launch PC and Mac games, similar to the AppStore and Steam.
For any support issues please use the support section of the World of Pets site and we will get back to you as soon as possible.
OPTIMISING PERFORMANCE IN WOP
WHAT IF I NEED SUPPORT?
Sometimes when playing World of Pets, you may experience a low FPS (frames per second) or frame rate. This may be caused by simply not having a strong enough computer/device to run the game smoothly in your current settings.
Open the options menu in-game and navigate to video settings, you will have a list of options you can adjust to increase performance.
I WANT TO REPORT A PLAYER
If someone isn't following the World of Pets community guidelines please send our Support Team a message with the Username of the Player and we will investigate.